Something not working? We'll sort it out.
One person builds Kempt, and that same person reads every support email.
support@usekempt.com
If you have any trouble accessing the app, or anything else isn't working the way you expect, email us there and we'll respond.
Cancellations, refunds, your data.
How do I cancel my subscription?
On iPhone: Settings → tap your name at the top → Subscriptions → Kempt → Cancel Subscription. You can also get here from Kempt's own Settings screen. Cancelling stops the next renewal — your subscription stays active through the end of the period you already paid for, and nothing is deleted.
I was charged and want a refund.
Apple handles all billing for Kempt, so refunds go through Apple, not us — we can't issue them directly. Start a request at reportaproblem.apple.com.
Can I get a copy of my data?
Yes. In the app: Settings → Data → Export gives you a portable copy of your home, appliances, tasks, and memory at any time, subscribed or not.
How do I delete my account?
In the app: Settings → Account → Delete account. This is irreversible and removes your home, appliances, tasks, and account. See the privacy policy for the full details on what's retained and for how long.
Full details live in the privacy policy and terms of service.